Duty Manager

1 month ago

Ross on Wye, Herefordshire, United Kingdom AF Blakemore & Son Ltd Full time
Job Title: Duty Manager

We are seeking a highly motivated and experienced Duty Manager to join our team at AF Blakemore & Son Ltd. As a Duty Manager, you will be responsible for leading and motivating a team of colleagues to deliver exceptional customer service and drive sales growth in our Ross-on-Wye SPAR store.

Key Responsibilities:
  • Support the Store Manager to ensure a safe, legal, and high-performing store.
  • Assist the Store Manager in delivering all store operations, objectives, and KPIs.
  • Manage, coach, and support colleagues to develop a motivated and empowered team.
  • Carry out performance management and absence management as appropriate.
  • Responsible for occasional opening and closing of the store, colleague safety, and stock/cash security/accountability.
  • Carry out cash reconciliations, voids, and refunds and other management tasks for till colleagues.
  • Be a role model and lead the team to work together to provide an exceptional customer experience.
  • Work with colleagues to promote the store by identifying and actioning opportunities to engage with and support the local community.
  • Adhere to all company policies and procedures and processes.
Requirements:
  • Previous management or supervisor experience within a food retail or similar fast-paced operation.
  • Committed to achieving and sustaining exceptional customer service standards.
  • Able to plan, organize, and prioritize effectively.
  • Ability to communicate and influence at all levels.
  • Able to take appropriate action and make decisions.
  • Committed to promoting collaborative working.
  • Enthusiastic and flexible with a positive attitude.
  • Committed to developing own skills and apply learning to improve own performance.
What's in it for you?
  • Share of targeted bonus scheme.
  • Holiday, Maternity, and Paternity leave and pay in excess of statutory entitlements.
  • Cycle to work scheme.
  • Develop your skills and capability in a highly supportive and multi-diverse culture.
  • Outstanding Training & Development opportunities.
  • Gain hands-on experience in a high-volume, fast-paced environment.
  • Enhanced Maternity & Paternity pay packages.
  • Flexible working hours opportunity.
  • Excellent additional benefits package including: Early access to your pay through 'EarlyPay', 24/7 access to your payslips via HR/Payroll portal, 12.5% Staff discount on fresh items & 10% Staff Discount on ambient products in our SPAR stores (ex. Alcohol & Cigarettes), Wellbeing support – access to emotional support, counselling, legal, and financial advice, Company Pension Scheme, Company Life Insurance worth 1 x Annual Salary and 6 x Annual Salary with Company Pension Scheme, NEST pension scheme, Extra Holiday - Purchase Scheme, Long Service Awards.

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