Duty Manager
4 weeks ago
Store Leadership Opportunity
AF Blakemore & Son Ltd is seeking a talented Duty Manager to lead our Ross-on-Wye SPAR store to success.
About the Role:
We are a dynamic and innovative retail, wholesale and foodservice business, committed to delivering exceptional customer experiences and staying at the forefront of industry trends. As a Duty Manager, you will be responsible for supporting the Store Manager in leading and motivating a team of colleagues, ensuring excellent customer service, and contributing to achieving store sales and profitability.
Key Responsibilities:
- Support the Store Manager to ensure a safe, legal and high performing store, taking overall responsibility for the entire store during Duty Manager shifts.
- Assist the Store Manager to deliver all store operations, objectives and KPI's.
- Manage, coach and support colleagues, assisting in developing a motivated and empowered team through a positive, engaging management style.
- Carry out performance management/absence management as appropriate.
- Responsible for occasional opening/closing of the store, colleague safety and stock/cash security/accountability as appropriate during shifts.
- Carry out cash reconciliations, voids and refunds and other 'management' tasks for till colleagues.
- Be a role model and lead the team to work together to provide an exceptional customer experience, setting us apart from our competitors.
- Work with colleagues to promote the store by identifying and actioning opportunities to engage with and support the local community.
- Adhere to all company policies and procedures and processes.
Requirements:
- Previous management or supervisor experience within a food retail or similar fast-paced operation.
- Committed to achieving and sustaining exceptional customer service standards.
- Able to plan, organise and prioritise effectively.
- Ability to communicate and influence at all levels.
- Able to take appropriate action and make decisions.
- Committed to promoting collaborative working.
- Enthusiastic and flexible with a positive attitude.
- Committed to developing own skills and apply learning to improve own performance.
What's in it for you?
- Share of targeted bonus scheme.
- Holiday, Maternity and Paternity leave and pay in excess of statutory entitlements.
- Cycle to work scheme.
- Develop your skills and capability in a highly supportive and multi-diverse culture.
- Outstanding Training & Development opportunities.
- Gain hands-on experience in a high volume, fast paced environment.
- Enhanced Maternity & Paternity pay packages.
- Flexible working hours opportunity.
- Excellent additional benefits package including: Early access to your pay through 'EarlyPay' 24/7 access to your payslips via HR/Payroll portal 12.5% Staff discount on fresh items & 10% Staff Discount on ambient products in our SPAR stores (ex. Alcohol & Cigarettes) Wellbeing support – access to emotional support, counselling, legal and financial advice Company Pension Scheme Company Life Insurance worth 1 x Annual Salary and 6 x Annual Salary with Company Pension Scheme NEST pension scheme Extra Holiday - Purchase Scheme Long Service Awards
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