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Customer Service Ambassador
2 months ago
We are seeking a skilled and enthusiastic Receptionist to join our team at Warner Hotels. As a key member of our front desk team, you will be responsible for delivering exceptional customer service and ensuring a smooth guest experience.
Key Responsibilities:
- Provide warm and welcoming service to guests, responding to their queries and resolving any issues promptly.
- Manage the reception area, including handling phone calls, emails, and guest requests.
- Work collaboratively with the Reception Manager and Team Leaders to maintain a high level of customer satisfaction.
- Develop and maintain knowledge of our products and services, making tailored recommendations to guests.
What We Offer:
- A competitive hourly rate, with opportunities for career development and progression.
- A supportive and inclusive work environment, with a focus on diversity, equity, and inclusion.
- Access to training and development opportunities, including externally recognized qualifications.
- A range of benefits, including free use of gym and leisure facilities, and discounts on food and merchandise.
Requirements:
- No prior experience necessary, just a passion for delivering exceptional customer service.
- A willingness to learn and adapt to our systems and processes.
- Excellent communication and interpersonal skills, with the ability to work effectively in a team.
Why Choose Warner Hotels?
We are a values-driven organization, committed to providing a positive and inclusive work environment. Our team members are our greatest asset, and we offer a range of benefits and opportunities to support their growth and development.
How to Apply:
If you are a motivated and customer-focused individual, we would love to hear from you. Please submit your application, including your resume and a cover letter, to Warner Hotels.