Heating Operations Manager

1 month ago


Coventry, Coventry, United Kingdom Sureserve Group Full time

The Sureserve Group is a leading provider of compliance and energy services across the UK, with a strong presence in the domestic heating sector. We are seeking an experienced Heating Operations Manager to lead our field-based operational team.

As a key member of our team, you will be responsible for managing and motivating a team of engineers to deliver high-quality services to our clients. Your primary focus will be on achieving high performance standards, meeting business and client expectations, and ensuring compliance with contractual requirements.

Key Responsibilities:

  • Lead and manage the field-based operational team to achieve high performance standards and meet business and client expectations.
  • Develop and implement strategies to improve team performance, quality, and customer satisfaction.
  • Manage and monitor staffing levels, annual leave, sickness, and other absences, as well as review and manage performance and quality.
  • Lead on team communication, including tool-box talks and delivering company information to the field-based teams.
  • Deal with field-based team queries and act as the first point of contact to resolve issues and concerns.
  • Lead on performance and quality, assist with technical support, and mentoring and training of engineers.
  • Ensure all KPIs are met, and contractual compliance is maintained.
  • Responsible for customer services, including complaint resolution, and attend contract meetings when required.
  • Monitor parts usage and ensure regular van stock checks are undertaken.
  • Help ensure 100% compliance is met on all contracts.
  • As part of the complaint and escalation process, respond to feedback from customers and clients and take appropriate action.
  • Ensure all aspects of fleet within your team are maintained to a high standard, working with Fleet to achieve this together, including investigation of accidents.
  • Monitor part-spend and ensure van stock checks are carried out regularly.
  • Maintain our reputation for producing top-level performance across your contracts.
  • Performance data production, analysis, and reporting.

Requirements:

  • Experience in working in domestic heating and hold the relevant gas qualifications.
  • A full UK driving license.
  • All suitable applicants will undergo a DBS check before onboarding.

We offer a range of benefits, including employee wellbeing programme, occupational health support, telephone support-counselling for staff, service level awarded annual leave, and Employee Voice Programme.

We are committed to developing talent at all levels, ensuring equality, diversity, and inclusion in the way we work and in the communities in which we work, and making sure that every one of our people, clients, and customers has the opportunity and support to fulfil their professional and personal potential.



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