Swim Team Leader Position
3 weeks ago
Our mission at Sporting House is to provide a premium Learn to Swim experience for children and adults across the UK. We are seeking a highly motivated and enthusiastic individual to join our swimming team as a Swim Team Leader.
As a Swim Team Leader, you will be responsible for supervising the safety of our swimming lesson provision, delivering lifesaving and first aid provision, and ensuring excellent standards of customer experience and premium facilities. You will also be responsible for supervising the pool, supporting the teaching team, and using technology to support and engage customers.
The ideal candidate will have excellent communication and interpersonal skills, a customer service-focused approach, and the ability to work in an active, energetic sporting environment. You will also be able to work in a team to deliver a premium experience, including customer engagement, attending training and team meetings, and sharing best practice.
We offer a great annual leave package, birthday off, and a bright and colourful work kit. You will also receive discount on swimming and gymnastics lessons for family and friends, as well as employee recognition scheme, rewards, and team events.
Key Responsibilities:
- Provide lifeguard duties for learn to swim lessons for 0-11 year olds
- Plan, deliver, and review high quality, themed learn to swim lessons to 3-11 years, babies, and adults
- Deliver exceptional customer care to every swimmer and family member in and out of the water
- Ensure the safe provision of all equipment usage, storage, cleaning, and maintenance
- Complete and record electronically all relevant health and safety checks as assigned on a daily, weekly, and monthly basis
- Help maintain the facility to a high standard at all times
- Demonstrate a commitment to personal development through training, observation, and feedback on performance
- Be a positive role model for young people, encouraging them to reach their full swimming potential
- Deliver the swim experience, including servicing customer enquiries, showing potential customers round the centre, driving memberships, and attending regular training with the swim team
- Give out award badges and certificates to celebrate swimmers' achievements
Person Specification:
- Fully funded training and qualifications provided
- Excellent communication and interpersonal skills
- Customer service-focused approach
- Perseverance and patience to encourage and put people at ease
- Energetic, passionate, and hard-working personality
- Ambition for changing children's lives and making a difference
- Reasonable swimming ability
- Able to work in an active, energetic sporting environment
Employee Benefits:
- Great annual leave package
- Birthday off
- Bright and colourful work kit
- Discount on swimming and gymnastics lessons for family and friends
- Employee recognition scheme, rewards, and team events
- Monthly staff training and collaboration
- Multiple training and qualification opportunities
- Employee assistance programme
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