Alarm Response Coordinator
7 days ago
CV-Library is seeking a highly motivated and experienced Security Portfolio Manager to join our alarm activation team. As a key member of our team, you will be responsible for managing a portfolio of clients, providing exceptional customer service, and effectively navigating the customer journey from a security perspective.
The ideal candidate will be a confident communicator with strong relationship-building skills, a progressive mindset, and the ability to multitask and prioritize workload. You will have previous experience in an administrative or customer service role and possess excellent communication and problem-solving skills.
This role involves reviewing customer cases and issuing responses, dealing with inbound customer enquiries, processing and acting on work orders compiled by clients, managing a portfolio of client requests, providing aftercare, dealing with invoice queries, issuing customer invoices, and performing general administration duties.
The salary for this position is £25,000 - £27,500 per annum (plus 10% annual bonus scheme).
Responsibilities:- Manage a portfolio of clients and provide exceptional customer service
- Review customer cases and issue responses
- Deal with inbound customer enquiries
- Process and action work orders compiled by clients
- Manage a portfolio of client requests and provide aftercare
- Deal with invoice queries and issue customer invoices
- Perform general administration duties
- Previous experience in an administrative or customer service role is essential
- Confident communicator with strong relationship-building skills
- Progressive and professional mindset with a desire to grow
- Excellent attention to detail
- Competent in Microsoft Office and Outlook
- Able to multitask and prioritize workload
- Full UK driving license
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