Alarm Response Coordinator

7 days ago


Swindon, Swindon, United Kingdom CV-Library Full time
Job Title: Security Portfolio Manager

CV-Library is seeking a highly motivated and experienced Security Portfolio Manager to join our alarm activation team. As a key member of our team, you will be responsible for managing a portfolio of clients, providing exceptional customer service, and effectively navigating the customer journey from a security perspective.

The ideal candidate will be a confident communicator with strong relationship-building skills, a progressive mindset, and the ability to multitask and prioritize workload. You will have previous experience in an administrative or customer service role and possess excellent communication and problem-solving skills.

This role involves reviewing customer cases and issuing responses, dealing with inbound customer enquiries, processing and acting on work orders compiled by clients, managing a portfolio of client requests, providing aftercare, dealing with invoice queries, issuing customer invoices, and performing general administration duties.

The salary for this position is £25,000 - £27,500 per annum (plus 10% annual bonus scheme).

Responsibilities:
  • Manage a portfolio of clients and provide exceptional customer service
  • Review customer cases and issue responses
  • Deal with inbound customer enquiries
  • Process and action work orders compiled by clients
  • Manage a portfolio of client requests and provide aftercare
  • Deal with invoice queries and issue customer invoices
  • Perform general administration duties
Requirements:
  • Previous experience in an administrative or customer service role is essential
  • Confident communicator with strong relationship-building skills
  • Progressive and professional mindset with a desire to grow
  • Excellent attention to detail
  • Competent in Microsoft Office and Outlook
  • Able to multitask and prioritize workload
  • Full UK driving license


  • Swindon, Swindon, United Kingdom CV Library Full time

    Role Summary:We are currently seeking a Senior Fire Alarm Commissioning Engineer to join our expanding team in London. As a key member of our Fire & Security Specialists, you will be responsible for commissioning fire alarms, conducting fault finding, and carrying out maintenance tasks.About the Role:The successful candidate will have relevant qualifications...


  • Swindon, Swindon, United Kingdom Trinity Fire & Security Systems Full time

    At Trinity Fire & Security Systems, we're seeking a highly skilled Fire Alarm Specialist to join our team. As a key member of our service and maintenance department, you will be responsible for servicing and maintaining fire alarm and associated systems.Key Responsibilities:Schedule and conduct routine servicing in a timely and efficient manner to meet the...


  • Swindon, Swindon, United Kingdom CV-Library Full time

    Take Your Career to New Heights as a Fire Alarm Commissioning ExpertDo you have a passion for fire safety and a desire to excel in your career? CV-Library has an exciting opportunity for a Fire Alarm Commissioning Expert to join our team in Swindon, Wiltshire.As a key member of our team, you will be responsible for commissioning new fire alarm installations,...


  • Swindon, Swindon, United Kingdom Nationwide Full time

    About the JobIn this role as a Direct Response Coordinator, you will be responsible for managing the end-to-end process of direct marketing campaigns. This includes developing creative assets, managing stakeholders, and ensuring that all campaigns meet regulatory requirements.


  • Swindon, Swindon, United Kingdom Smart Search Technical Ltd Full time

    Job Summary: We are seeking an experienced Fire Alarm and Security Systems Engineer to join our team at Smart Search Technical Ltd. As a key member of our team, you will be responsible for the installation, maintenance, and commissioning of fire alarms, emergency lighting, and associated systems.This is an exciting opportunity to work with a wide range of...


  • Swindon, Swindon, United Kingdom Complete Security Recruitment Full time

    Job OverviewWe are seeking a Fire Alarm Maintenance Technician to join our team at Complete Security Recruitment. The successful candidate will be responsible for carrying out regular maintenance checks on fire alarm systems and responding to any faults or issues that may arise.Key Responsibilities:Carry out annual service visits and responding to incoming...


  • Swindon, Swindon, United Kingdom Smart Search Technical Ltd Full time

    Job SummaryAs a Commercial Fire Alarm Service Technician, you will be responsible for the installation, maintenance, and commissioning of fire alarm systems in commercial properties, industrial sites, public sector buildings, offices, schools, and housing associations.Key Skills and QualificationsMinimum 3 years' experience with fire alarm systems and...


  • Swindon, Swindon, United Kingdom Adria Solutions Full time

    Job DescriptionWe are looking for a highly skilled Intruder Alarm and Access Control Expert to join our team at Adria Solutions. The successful candidate will have extensive experience in security systems installation and maintenance, with a focus on intruder alarms and access control systems.The role involves installing, commissioning, and maintaining these...


  • Swindon, Swindon, United Kingdom CV Library Full time

    Job Brief:We are seeking a Senior Fire Alarm Commissioning Engineer to join our team in London. As a Fire & Security Specialist, you will be responsible for commissioning fire alarms, conducting fault finding, and carrying out maintenance tasks.About This Role:You will have a competitive salary of £40,000 – £50,000 per annumYou will work a standard...


  • Swindon, Swindon, United Kingdom Nationwide Full time

    About the RoleWe are looking for a talented Direct Response Coordinator to join our Personal Current Accounts squad. As a key member of the team, you will be responsible for developing and delivering direct response communications that engage and motivate our customers.The ideal candidate will have experience in copywriting and creative development, with...


  • Swindon, Swindon, United Kingdom Adria Solutions Full time

    Job DescriptionWe are seeking an experienced Intruder Alarm Specialist to join our team at Adria Solutions. As a leading security solutions provider in the South West, we offer a unique opportunity to work in a dynamic environment, installing, commissioning, and maintaining security systems across various property types.The successful candidate will have a...


  • Swindon, Swindon, United Kingdom CIH International Housing Group Full time

    About the RoleWe are seeking an experienced Sheltered Housing Services Coordinator to join our team in Swindon. This role involves working with residents, health practitioners, and social care providers to ensure high-quality support services are delivered.You will be responsible for responding promptly and effectively to emergencies such as fire alarms and...


  • Swindon, Swindon, United Kingdom ISR RECRUITMENT LIMITED Full time

    Intruder Alarm and Access Control Installation ExpertWe are seeking an experienced Installation Expert to join our team as an Intruder Alarm and Access Control Installation Expert. In this role, you will be responsible for installing, commissioning, and maintaining a wide range of security systems in various settings.About the JobSalary: £34,000 - £42,000...


  • Swindon, Swindon, United Kingdom Central Medical Services Ltd Full time

    Job DescriptionCentral Medical Services Ltd is recruiting an experienced Ambulance Paramedic to lead our front-line response team. The ideal candidate will have strong leadership skills and extensive knowledge of pre-hospital emergency care.Main Responsibilities:Supervise and coordinate the team during emergency responses.Assess and treat patients with...


  • Swindon, Swindon, United Kingdom Central Medical Services Ltd Full time

    Job OverviewWe are seeking a highly skilled and dedicated individual to join our team as an Emergency Care Technician. This is a fantastic opportunity for someone who is passionate about providing exceptional patient care in emergency situations.Key Responsibilities:Respond to emergency calls and provide medical assistance to patients in need.Operate...


  • Swindon, Swindon, United Kingdom Adria Solutions Full time

    About Adria SolutionsWe are a leading security solutions provider in the South West, specialising in high-quality intruder alarms, fire alarms, and CCTV systems.As a Security Systems Specialist at Adria Solutions, you will be working with a dynamic team to deliver exceptional results. With ambitious growth plans, this is a fantastic opportunity to advance...


  • Swindon, Swindon, United Kingdom Reed Engineering Full time

    Reed Engineering, a leading company in the maintenance of fire safety systems in the UK, is seeking a skilled Fire Alarm / Fire Protection Engineer to join its dynamic team.Role Overview:The successful candidate will be responsible for the design, installation, commissioning, and maintenance of fire detection and fire alarm systems, ensuring compliance with...


  • Swindon, Swindon, United Kingdom Vetro Recruitment Full time

    About the Role: We are looking for a highly skilled and experienced Social Worker to join our team as an Emergency Duty Social Worker/AMHP. In this role, you will be responsible for conducting urgent child protection investigations, making immediate decisions to safeguard children, and preparing and submitting court applications. You will also provide crisis...

  • Despatch Coordinator

    4 weeks ago


    Swindon, Swindon, United Kingdom Storm Recruitment (Swindon) Full time

    Storm Recruitment (Swindon) is seeking a Despatch Coordinator to join their team. The successful candidate will be responsible for coordinating deliveries, processing stock records, and managing inventory.Key Responsibilities:Coordinate deliveries with drivers and other departments.Process and manage stock records using Microsoft Word and Excel.Assist with...

  • Project Coordinator

    4 days ago


    Swindon, Swindon, United Kingdom RGB Recruitment Full time

    Job OverviewRGB Recruitment is seeking a skilled Estimator to join a leading contractor in Swindon. As an experienced Estimator, you will play a crucial role in coordinating estimating resources and preparing competitive bids for construction projects up to £5m.In this varied and stimulating role, you will work closely with the pre-construction team to...