Internal Communications Specialist

2 weeks ago

London, Greater London, United Kingdom HelloKindred Full time

Job Title: Internal Communications Specialist

Job Summary:

We are seeking an Internal Communications Specialist to join our team at HelloKindred. As a key member of our communications team, you will be responsible for ensuring effective daily internal communication to all vocational and professional students.

Key Responsibilities:

  • Develop and implement strategic internal communication initiatives to enhance the student experience on Campus and its programs.
  • Collaborate with the Head of Internal Communications to define priority areas for improvement based on internal surveys and feedback.
  • Produce, enhance, and validate non-academic student communications for the campus.
  • Manage existing student communication channels, including school website, newsletters, landing pages, campus apps, TV screens, and signage.
  • Create and supervise content for various student communication channels.
  • Provide guidance and support to colleagues to enhance student communications.
  • Collaborate with key students and staff to ensure message coordination.
  • Establish and manage new student communication channels based on feedback.
  • Interpret results from student feedback channels and translate these into yearly priority areas for internal communications.
  • Organize and supervise student events, such as info sessions, Q&As, fireside chats, and success stories.
  • Co-create engagement campaigns with colleagues and students.
  • Assess and continuously improve processes for obtaining feedback from and communicating with students.
  • Build and maintain strong working relationships with the Student Council, Shared Governance Coordinator, and Academic Office.
  • Ensure all communications align with brand guidelines, tone of voice, and school values.

Requirements:

  • Bachelor's degree or relevant experience in journalism, communications, business, marketing or related field.
  • Three years of experience in a similar position and five years of professional experience.
  • Marketing and Communications experience is mandatory.
  • Strong relationship management skills with an ability to connect with diverse stakeholders.
  • Excellent project management skills and a proactive attitude.
  • Empathetic mindset with a commitment to inclusivity, catering to various internal needs.
  • Curiosity and flexibility to thrive in a dynamic, international, and fast-paced environment.
  • Excellent verbal and written communication skills.
  • Proficiency in digital communication tools with a good eye for functional graphic design.
  • Experience in an academic institution or university setting.
  • Language Proficiency: English - C2, German - Native language (Swiss-German preferred).

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