Service Operations Lead
4 days ago
In this role, you will be responsible for providing technical leadership and expertise to the Service Delivery team. You will also oversee the development and implementation of service management processes and procedures to enhance efficiency and effectiveness.
You will serve as a point of escalation for service issues and work collaboratively with the team to resolve complex problems. Additionally, you will monitor team performance, providing coaching and mentoring to support professional development.
Requirements:
- Proven experience in an IT Support role
- Leadership and team management abilities
- Proficiency in Windows and Mac operating systems
- Relevant certifications such as ITIL or CompTIA A+
Salary and Benefits:
We offer a competitive salary of £55,000 - £65,000 per annum, plus a range of benefits including a company laptop, bonus scheme, 25 days annual leave, hybrid working model, and more.
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