International Trade Specialist

4 weeks ago

Blackpool, Blackpool, United Kingdom Fox's Burton's Companies Full time
About the Role

We are seeking a highly skilled International Customer Service Analyst to join our team at Fox's Burton's Companies. As a key member of our operations team, you will play a critical role in ensuring the smooth execution of international customer orders, primarily dealing with finished goods, exports, and imports.

Main Responsibilities
  1. Order Management
  • Receive and process customer orders, from initial receipt to invoicing.
  • Prepare and submit export and import documentation.
  • Execute orders within customer lead times, optimizing supply chain efficiency.
Subject Matter Expertise
  • Understand customs legislation and legal requirements.
  • Monitor service providers to ensure compliance.
  • Optimize VAT and duty relief for international trade.
  • Collaborate with customers to reduce end-to-end supply chain costs.
Relationship Building
  • Foster collaborative relationships internally (Customer Service, Supply Planning) and externally (customers, service providers).
  • Identify logistics and customs trends, driving continuous improvements.
Performance Metrics
  • Prioritize service level achievement, with zero tolerance for shortages.
  • Use root cause analysis (RCA) to address issues promptly.
  • Contribute to Operations Review Team goals.
Project Support
  • Assist in key projects, implementing best practices.
  • Challenge inefficiencies impacting business processes.
Compliance with Customs and Trade Agreements
  • Stay informed about guidelines and legislation.
  • Ensure adherence to regulations in all operations.
Customer Query Escalations
  • Resolve customer queries effectively.
  • Engage stakeholders across the organization.
Requirements
  • Experience in international trade post-Brexit, specifically related to UK inbound and outbound shipments for food products.
  • Strong analytical skills, with experience in an analytical position.
  • Education equivalent to A-levels or relevant experience.
  • Background in customer service or supply chain roles.
  • Desirable intermediate Microsoft Excel skills (including pivot tables).
  • Preferably familiar with SAP.
  • Familiarity with the food industry and FMCG.
  • Core competencies include effective communication (both verbal and written), root cause analysis, attention to detail, excellent organizational skills, and collaboration as a team player.

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