Claims Resolution Specialist

3 weeks ago


Newmarket, Suffolk, United Kingdom Swift Recruit Full time

We are seeking a skilled Claims Representative to join our team at Swift Recruit. As a Claims Representative, you will play a crucial role in resolving customer inquiries and issues in a timely and professional manner.

Duties and Responsibilities:

  • Provide excellent customer service and support to clients, responding to their queries and concerns in a prompt and efficient manner.
  • Investigate and resolve customer complaints, working closely with internal teams to ensure a high level of satisfaction.
  • Process and manage claims, ensuring that all necessary documentation is completed and submitted in a timely manner.
  • Develop and maintain a thorough understanding of our products and services, in order to provide accurate and informed advice to customers.
  • Work collaboratively with colleagues to achieve team and business objectives, sharing knowledge and best practices to drive success.

Requirements:

  • 1 year of customer service experience, with a focus on resolving complex customer complaints and issues.
  • Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues alike.
  • Ability to work in a fast-paced environment, managing multiple priorities and deadlines with ease.
  • Basic knowledge of insurance products and services, with a willingness to learn and develop expertise.

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