Digital Operations Director
2 weeks ago
Adria Solutions Ltd is seeking an experienced Digital Operations Director to lead its technology operations. As a key member of the team, you will be responsible for overseeing daily IT operations, including a 24/7 Service Desk, Customer Success and Customer Experience teams. Your primary focus will be on optimising, automating and self-service capabilities to drive operational excellence.
Responsibilities:
- Develop and implement policies and procedures that align with strategic objectives.
- Establish and monitor key performance indicators (KPIs) to maintain operational efficiency.
- Oversee personnel and technology allocation to maximise productivity.
- Identify operational risks, assess their impact, and implement effective mitigation strategies.
- Work closely with other departments to ensure seamless operations integration with overall business functions.
Requirements:
- Strong problem-solving skills with the ability to analyse complex data and make informed decisions.
- A meticulous approach to ensure accuracy and quality in all operational processes.
- Proficient in using technology to streamline operations.
- Proven leadership in dynamic environments with a talent for inspiring teams and thriving amidst change.
Experience: Demonstrable experience in operational improvement, with experience implementing continuous improvement plans based on frameworks such as ITIL. A bachelor's degree in business administration, operations management, or a related field is required, with an MBA and ITIL v4, PMP or Six Sigma certification being desirable. The estimated salary for this position is £70,000 - £90,000 per annum, depending on location and experience.
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Digital Operations Director
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