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IT Support Specialist
2 months ago
Job Title: On-Site IT Support Engineer
Job Type: Contract, Inside IR35
Location: Brentford / Chiswick
Pay Rate: £200 - £280 per day
Duration: 3 Months
About the Role:
We are seeking an experienced On-Site IT Support Engineer to provide technical support to our client's IT infrastructure. The successful candidate will be responsible for providing on-site, user-facing support across multiple local sites, as well as providing 1st and 2nd line technical IT infrastructure support.
Key Responsibilities:
- Provide technical on-site, user-facing support across multiple local sites
- Provide 1st and 2nd line on-site technical IT infrastructure support
- Support hardware issues and fixes (e.g. desktop, laptop, printers, mobile)
- Communicate effectively with the customer and manage technical queries in line with company standards and SLA's
- Prioritise and resolve technical queries and service requests
- Work closely with users (floor-walking) and support stakeholders of all levels with IT-centric issues
Requirements:
- Demonstrable experience working as an on-site, user-facing IT Support Engineer
- Strong working knowledge of IT infrastructure support (Windows 10/11, AD, Apple OSX/iOS, SCCM)
- Proficient in using and administering Microsoft Intune (deploying builds, policies and applications)
- Experience supporting Apple Mac and iOS devices
- Good networking support experience (patching, diagnosing connectivity issues)
- Comfortable working with and supporting 3rd parties
- Bespoke application and systems support
- Office365 and Azure experience
- Ability to manage time effectively and work both autonomously and as part of a team
- Ability to travel independently to various local sites
About Us:
CPS Group (UK) Limited is a leading recruitment agency specialising in IT and technical recruitment. We work with a range of clients across various industries, providing them with high-quality candidates to fill their technical roles.
