Care Services Supervisor

4 days ago


Bury, Borough of Bury, United Kingdom Home Instead Full time
Job DescriptionJob Summary

Home Instead is seeking a dedicated and compassionate Field Care Supervisor to join our team. As a Field Care Supervisor, you will play a vital role in ensuring our clients receive the highest quality care and support.

Key Responsibilities
  • Support Care Consultations
    • Collaborate with care professionals and clients to develop personalized care plans.
    • Participate in care consultations to ensure seamless care delivery.
  • Service Reviews and Client Support Plans
    • Conduct regular service reviews to assess care quality and identify areas for improvement.
    • Develop and implement client support plans to meet individual needs.
  • Care Quality Assurance
    • Conduct quality assurance checks to ensure compliance with regulations and standards.
    • Identify areas for improvement and implement corrective actions.
  • Staff Supervisions and Client QA
    • Provide regular supervisions to care professionals to ensure they are meeting quality standards.
    • Conduct client QA to assess care quality and identify areas for improvement.
  • Care Planning and Record Keeping
    • Develop, update, and audit client care plans.
    • Maintain accurate records of client interactions and care delivery.
  • Client and Care Professional Introductions
    • Conduct introductions to ensure a smooth transition for clients and care professionals.
  • Relationship Building and Communication
    • Build and maintain positive relationships with clients, their families, and care professionals.
    • Communicate effectively to ensure seamless care delivery.
  • Compliance and Regulatory Requirements
    • Ensure compliance with Home Instead's policies and procedures.
    • Stay up-to-date with regulatory requirements and changes.
Requirements
  • Qualifications
    • Level 3 or working towards NVQ in Health and Social Care or equivalent.
  • Experience
    • Experience in the care sector delivering a wide range of personal care services.
    • Experience of working with MAR sheets and medication in a supervisory role.
  • Skills and Knowledge
    • Passion for delivering the highest quality care to our clients.
    • Good communication skills with the ability to build rapport quickly.
    • Knowledge and understanding of legislation and regulations specific to Health and Social Care.
    • Confident use of care management technology.
  • Personal Qualities
    • Flexibility and adaptability to meet the needs of the business.
    • Ability to work independently and as part of a team.

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