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Attendance and Intervention Specialist
2 months ago
About the Role:
We are seeking a highly skilled Attendance and Intervention Specialist to join our Student Support team at Elizabeth School of London. As a key member of our team, you will play a vital role in supporting the academic success and well-being of our students.
Key Responsibilities:
- Student Administration: Develop and implement effective methods for evaluating student performance, including management of attendance records and registry support.
- Progression and Retention: Monitor, coordinate, and assess student progression and retention rates, identifying areas for improvement and implementing strategies to enhance student engagement.
- Student Support: Provide guidance and support to students on course selection and academic progression, ensuring they have the necessary resources and information to succeed.
- Collaboration and Communication: Work closely with partner universities to manage student data accurately and efficiently, ensuring timely and authentic communication regarding student engagement.
- Reporting and Analysis: Generate precise and timely reports for senior management on student performance, providing insights and recommendations for improvement.
- Training and Development: Collaborate with the Attendance and Intervention Lead to enhance the skills of the Intervention Support and Student Support teams through the creation of guidance materials, sharing of best practices, and conducting regular training and process evaluations.
Requirements:
- Education: Bachelor's degree from a recognized university.
- Experience: Proven experience in customer service, with a strong understanding of customer service standards and the ability to prioritize competing deadlines and workloads.
- Skills: Highly developed oral and written communication skills, with the ability to work on own initiative and demonstrate a positive approach to problem-solving.
Benefits:
- Private Medical Insurance: Comprehensive private medical insurance with BUPA.
- Annual Leave: 5.6 weeks annual leave, including bank holidays.
- Workplace Pension Scheme: Employer-matched workplace pension scheme.
- Statutory Sick Pay: Statutory sick pay.
- Statutory Maternity/Paternity Pay: Statutory maternity/paternity pay.
- Career Development Opportunities: Opportunities for career development and training.
- Training and Self-Development Opportunities: Access to training and self-development opportunities.
- Gym Membership Discounts: Discounts on gym membership.
- Retail Discount Schemes: Discounts on retail purchases.
- Cinema Discounts: Discounts on cinema tickets.
- Grocery Discounts: Discounts on grocery purchases.
- Cycle to Work: Cycle to work scheme.
- Investing and Savings Opportunities: Opportunities for investing and saving.
- Financial Wellbeing: Personal debt advice and financial wellbeing education.
- Mental Fitness: Access to mental fitness resources.