Telecom Billing Team Lead

3 days ago


Redhill, United Kingdom Elvis Eckardt Recruitment Full time
Job Title: Telecom Billing Team Lead

Estimated Salary: £60,000 - £80,000 per year

About the Role:

The Telecom Billing Team Lead is a key position within our organization, responsible for overseeing the monthly billing cycle for our clients. This role involves leading the UK Airtime Billing team, managing day-to-day airtime activities, and ensuring accurate and timely billing for customers.

Main Responsibilities:
  • Billing & Provisioning Management:
  • Manage all aspects of the monthly billing cycle, ensuring accuracy and completion of all billing activities.
  • Maintain and update billing database (NIBS), oversee customer account management, and manage billing profiles and rates.
  • Handle provisioning orders, activations, deactivations, and package changes, advising on any early termination fees.
  • System & Process Expertise:
  • Act as the subject matter expert for NIBS and INSIGHT provisioning systems, resolving both internal and external billing and provisioning requests.
  • Manage third-party system information relevant to airtime billing and provisioning.
  • Error Management & Reporting:
  • Conduct regular checks to identify and resolve any errors in the billing cycle before invoices are processed.
  • Generate and present analytical reports to support billing and activation insights for key stakeholders.
  • Customer Service & SLA Compliance:
  • Ensure timely resolution of queries, complaints, and ticketing issues within SLA standards.
  • Process prepay voucher orders, issue invoices, and manage delivery to customers.
  • Internal & External Collaboration:
  • Collaborate with the finance team to verify supplier invoices and purchase ledger activities.
  • Provide training and support to internal and Group airtime teams on system usage and billing processes.
  • Team Leadership & Supervision:
  • Lead and manage the UK Airtime Billing team, fostering a high standard of customer service and team performance.
  • Prioritize tasks and ensure the team adheres to quality standards and deadlines.
Requirements:
  • Mandatory Experience:
  • Proven team management experience.
  • Background in airtime billing and provisioning, with experience in telecom billing software.
  • Strong attention to detail and proactive problem-solving skills.
  • A technical background
  • Advanced Excel skills (pivot tables, charts, lookup functions) and intermediate skills in Microsoft Word.
  • Ability to prioritize tasks under pressure and excellent communication skills.
  • Experience in the SatCom or Cellular sector.
  • Self-motivated with a drive to learn and apply knowledge of Global Services.
  • Nice to Have Experience:
  • Knowledge of Access or SQL.
  • Familiarity with ERP systems like Navision or Great Plains.
About Us:

We are an equal-opportunity employer committed to creating a diverse environment. If you are a motivated individual looking to take your career to the next level, we encourage you to submit your application.



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