Client Services Director

3 days ago


Cheltenham, Gloucestershire, United Kingdom Home Group Full time

About the Role

We are seeking a skilled Client Services Director to join our team at Home Group, a leading provider of housing support services. As a key member of our management team, you will play a crucial role in delivering exceptional outcomes for our customers and colleagues.

The successful candidate will have significant experience in leading teams and managing individual and team performance. You will be responsible for overseeing health and safety checks and risk assessments, promoting the service, and ensuring the quality of the service evidenced by KPIs and customer satisfaction surveys.

This is an excellent opportunity to make a real difference in the lives of our customers and colleagues. If you have a passion for people development and empowerment, we want to hear from you

Key Responsibilities:

  • Lead a team of support workers and coordinators
  • Coach and manage individual and team performance
  • Oversee health and safety checks and risk assessments
  • Promote the service and brand
  • Evidence the quality of the service through KPIs and customer satisfaction surveys

What We Offer:

  • A competitive salary of £35,000 - £45,000 per annum
  • A comprehensive benefits package including 34 days leave, health cash plan, and over 800 high street discounts
  • Opportunities for career growth and development
  • A supportive and inclusive work environment


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