Digital Service Delivery Expert

3 days ago


London, Greater London, United Kingdom Atos SE Full time
Digital Service Delivery Expert

We are seeking an experienced Digital Service Delivery Expert to join our Service Desk team in Westlakes Science Park, Cumbria. The successful candidate will be responsible for providing first-line support to our customers, resolving their incidents and enquiries in a timely and professional manner.

This is a fantastic opportunity for someone who is passionate about delivering exceptional customer service and technical support. The ideal candidate will have strong communication skills, be able to describe technical details in simple English, and have a good understanding of Windows Operating Systems and Microsoft Office suite of applications.

About the Role:

  • Provide first-line support to customers via phone, email, and remote desktop.
  • Resolve incidents and enquiries in a timely and professional manner.
  • Work closely with Partner teams to deliver IT services.
  • Maintain accurate records of all interactions and incidents.
  • Meet or exceed service level agreements (SLAs) for incident resolution and response times.

About Our Company:

We are a leading provider of digital technology solutions, committed to creating a culture where people feel supported and encouraged. We believe that embracing diversity is the ultimate engine of ingenuity for our clients, and we strive to create a workplace where everyone feels valued and empowered.

Estimated Salary: around £29,000 - £36,000 per annum.



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