Front of House Team Leader
4 weeks ago
Job Title: Front of House Supervisor
Job Summary:
We are seeking a highly skilled and experienced Front of House Supervisor to join our team at the Celtic Manor Resort. As a Front of House Supervisor, you will be responsible for providing exceptional customer service and ensuring that our guests have an unforgettable experience.
Key Responsibilities:
- Support and implement department standards to ensure excellent guest service
- Lead and motivate the Front of House team to deliver outstanding results
- Develop and implement training programs to enhance team skills and knowledge
- Monitor and improve operational efficiency to maximize guest satisfaction
- Collaborate with other departments to ensure seamless service delivery
Requirements:
- Proven experience in a similar role, preferably in the hospitality industry
- Excellent leadership and communication skills
- Ability to work under pressure and prioritize tasks effectively
- Knowledge of Opera or similar hospitality systems
- Passion for delivering exceptional customer service
What We Offer:
- A competitive salary and benefits package
- Opportunities for career development and growth
- A dynamic and supportive work environment
- Access to training and development programs
- A chance to work with a prestigious and award-winning resort
About Us:
The Celtic Manor Resort is a world-class destination for luxury escapes, business events, and golfing getaways. We pride ourselves on delivering exceptional service and creating unforgettable experiences for our guests. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.
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