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Team Leader

2 months ago

Manchester, United Kingdom WHSmith Full time

About the Role

We are seeking a highly motivated and experienced Team Leader to join our Manchester Airport store team. As a Team Leader, you will be responsible for leading and inspiring your team to provide exceptional customer service, meet business objectives, and create a working environment that helps our colleagues to develop and achieve.

Key Responsibilities

  • Guiding and engaging your team to deliver excellent standards and results in line with the Trading plan.
  • Creating a culture of learning, support, and recognition - spotting opportunities for development of personal skills, product knowledge, and self-awareness.
  • Supporting our colleagues in an environment where everyone feels valued and welcome.
  • Creating a sense of pride within the store to ensure we are operating safely and legally.

Requirements

  • Current/recent retail (or similar) leadership experience (preferably in a fast-paced environment) with working knowledge of KPI's such as ATV.
  • Experience of proactively leading from the front, getting stuck in, and helping your team on the shop floor.
  • Flexibility of approach that will allow you to support other stores in the area when needed.
  • Ability to build strong relationships and communicate clearly and effectively.
  • Experience of supporting employee training and development, and motivating teams to deliver their best.

What We Offer

We know you'll work hard to make WHSmith a success and keep our customers happy, so as well as your salary, pension scheme, paid annual leave, and employee discounts, we'll reward you with a range of deals from retail partners that will help you save money and make memories.

About Us

WHSmith has a remarkable heritage and we are growing particularly in our airports, hospitals, rail stations, and motorway services. Our aim is simple, to offer our products to everyone on any of life's journeys. Our InMotion brand, a leading digital accessories business, continues to grow and develop, offering an amazing customer experience with all the latest tech.

Our Values

We are proud to be an inclusive employer, we want our colleagues to feel welcome, and free to be themselves with us. We believe in creating a culture of learning, support, and recognition, where everyone feels valued and welcome.