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Customer Service Representative
1 month ago
Position Overview:
Tosca is seeking a highly skilled and proactive Customer Care Advisor to join our team. As a key member of our Customer Service and Asset team, you will play a vital role in safeguarding our assets and preventing losses, while creating a competitive advantage for Tosca and its customers.
Key Responsibilities:
- Provide exceptional customer service and support to ensure business continuity and customer satisfaction.
- Train customers on how to use our online system and offer support for placing orders, stock declarations, and managing stock balances.
- Carry out period-end account checks to ensure invoices are raised correctly.
- Manage customer master data and serve as the primary point of contact for reporting quality issues.
- Liaise with the Quality Department to resolve quality issues and ensure customer satisfaction.
Requirements:
- Training as an industrial clerk, office management assistant, or equivalent experience in a Customer Support position.
- Fluency in English, both written and spoken.
- Proficiency in MS Office, with training provided for our internal software.
Our Offer:
We offer a permanent contract with a competitive remuneration package and opportunities for personal and professional development through our training and coaching programs.
