Account Management Associate

2 days ago


Hereford, Herefordshire, United Kingdom allpay Limited Full time

About the Role:

allpay Limited has a fantastic opportunity for an Account Management Associate to join our Client Services team based in Hereford. In this role, you will work closely with colleagues to deliver high standards of customer service and support to our clients. The position requires strong communication and interpersonal skills to handle enquiries, provide information and advice on our products and services, and process payments via telephone as required.

Key Responsibilities:

  • Deliver exceptional customer service and support to our clients via various channels.
  • Process payments from customers via telephone in a polite and efficient manner.
  • Maintain accurate records and operate record-keeping systems to ensure efficient services for clients and their customers.

Requirements:

  • A proven track record of delivering first-class customer service.
  • An outstanding telephone manner and strong communication skills.
  • A flexible and adaptable approach to changing working environments.

Benefits:

We offer a competitive benefits package, including a defined contribution group pension scheme, income protection, life assurance, health and wellbeing options, and private healthcare cover. The estimated salary range for this position is £26,750 per annum.



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