IT Infrastructure and Network Specialist

4 weeks ago


Stroud, Gloucestershire, United Kingdom Ecotricity Full time
Job Summary

We are seeking a highly skilled IT Infrastructure and Network Engineer to join our team at Ecotricity. As a key member of our IT Services department, you will be responsible for the implementation of improvement requests and troubleshooting performance issues in line with department expectations.

Training is available to develop these skills.

Our ideal candidate will have experience working on cloud platforms, including AWS and Azure, as well as Microsoft 365. They will also have knowledge of server and storage hardware, Windows operating systems, and networking technologies.

The successful candidate will be customer-focused and have a passion for helping people and fixing problems. They will be comfortable dealing with people 'face to face' and be happy to be a public face of the IT Services department.

Experience working on an ITIL framework helpdesk and Agile methodologies would be advantageous. Familiarity with Jira, Jira Service Desk, and Confluence would also be beneficial.

In return, we offer a competitive salary, a generous pension contribution, and a range of benefits, including a hybrid working arrangement, various company discounts, and a holiday entitlement of 25 days (plus bank holidays) with the ability to buy/sell days.

As a valued member of our team, you will be supporting the Group Environmental policy and its associated targets to make the Green Britain Group net carbon neutral by 2025.

At Ecotricity, we are committed to making a positive impact on the environment and our community. We believe that our people are our greatest asset, and we are looking for individuals who share our values and are passionate about making a difference.

If you are a motivated and enthusiastic IT professional looking for a new challenge, please apply for this exciting opportunity to join our team at Ecotricity.

Key Responsibilities

* Implement improvement requests and troubleshoot performance issues in line with department expectations
* Develop skills through training and professional development
* Work on cloud platforms, including AWS and Azure, and Microsoft 365
* Have knowledge of server and storage hardware, Windows operating systems, and networking technologies
* Be customer-focused and have a passion for helping people and fixing problems
* Be comfortable dealing with people 'face to face' and be happy to be a public face of the IT Services department

Requirements

* Experience working on an ITIL framework helpdesk and Agile methodologies
* Familiarity with Jira, Jira Service Desk, and Confluence
* Knowledge of cloud platforms, including AWS and Azure, and Microsoft 365
* Experience with server and storage hardware, Windows operating systems, and networking technologies
* Strong communication and interpersonal skills
* Ability to work in a fast-paced environment and adapt to changing priorities

What We Offer

* Competitive salary
* Generous pension contribution
* Hybrid working arrangement
* Various company discounts
* Holiday entitlement of 25 days (plus bank holidays) with the ability to buy/sell days
* Support for the Group Environmental policy and its associated targets to make the Green Britain Group net carbon neutral by 2025

About Us

Ecotricity is Britain's greenest energy company. Our mission is to change the way energy is made and used in Britain by replacing fossil fuels with clean, renewable energy. We use the money from our customers' bills to make it ourselves too - we build windmills, sun parks, and green gasmills in Britain. Some of our biggest achievements to date include building Britain's first megawatt windmill and the country's first grid-scale sun park, as well as building our first green gasmill, generating 100% green gas from a source that we will never run out of - grass.

We don't just focus on energy though - we built the Electric Highway, Britain's leading network of electric vehicle charging points; we helped Forest Green Rovers become the greenest football club in the world; and we launched Britain's greenest mobile phone service, Ecotalk, where we use the money from our customers' bills to protect and regenerate Britain's lost rainforests.

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