Complaints Resolution Officer
3 weeks ago
We are seeking an experienced and empathetic individual to join our team as a Complaints Resolution Officer. In this role, you will be responsible for managing complaints and concerns about NHS services, providing exceptional support to patients, their families, and carers.
As a Complaints Resolution Officer, you will work closely with our Patient Experience Team to ensure that all complaints and concerns are addressed promptly and in accordance with our policy.
You will maintain accurate records of all interactions on our database, respond to patient queries, and escalate complex issues to senior officers.
This is an excellent opportunity for someone who is passionate about delivering high-quality patient care and is looking for a challenging and rewarding role within a dynamic organization.
Key Responsibilities:
- Manage complaints and concerns about NHS services
- Provide exceptional support to patients, their families, and carers
- Maintain accurate records of all interactions on our database
- Work closely with the Patient Experience Team to address complaints and concerns
Requirements:
- Educated to NVQ 3 level or equivalent experience
- Previous experience in complaints management or customer service
- Advanced keyboard skills and proficiency in Microsoft Office
- Able to work under pressure in a busy environment
What We Offer:
- A competitive salary of £32,000 - £35,000 per annum
- A comprehensive training program to develop your skills and knowledge
- The opportunity to work in a dynamic and supportive team
- A range of benefits, including access to health and wellbeing programs
About Us:
NHS Devon Integrated Care Board is a leading healthcare organization that delivers high-quality patient care and improves health outcomes for our community. We are committed to recruiting talented individuals who share our values and passion for delivering exceptional patient care.
-
Claims Resolution Specialist
3 weeks ago
Exeter, Devon, United Kingdom TSR Legal Full timeClaims Resolution Specialist RoleWe are partnering with a top-tier legal 500 firm to recruit a Claims Handler/Paralegal to be based in Exeter. As a key member of the team, you will provide claims handling, resolution, and management services for a leading professional indemnity firm.Key Responsibilities:Investigate the nature of professional liability...
-
German Customer Service Specialist
3 weeks ago
Exeter, Devon, United Kingdom Euro London Appointments Full timeJob Title: German Customer Service SpecialistWe are seeking a skilled and detail-oriented German-speaking customer service professional to join our client's team in Exeter on a permanent basis. This role offers a hybrid working arrangement, providing flexibility to balance office and remote work seamlessly.Key Responsibilities:Accurate Order Processing:...
-
Inheritance Dispute Resolution Lawyer
7 days ago
Exeter, Devon, United Kingdom G2 Legal Limited Full timeG2 Legal Limited is seeking an experienced Inheritance Dispute Resolution Lawyer to join their team in Exeter. As an inheritance dispute resolution lawyer, you will be responsible for resolving disputes related to will validity, testator capacity, and estate administration.Salary Range:£70,000 - £90,000 per annumKey Responsibilities:The successful...
-
Claims Resolution Expert
3 weeks ago
Exeter, Devon, United Kingdom Browne Jacobson Full timeClaims Handler RoleIn this role as a Claims Handler, you will work within our Financial and Professional Risk team to resolve claims efficiently and fairly. This involves investigating claim nature, determining coverage, and setting resolution strategies. You will liaise with insureds and brokers, collaborating closely with lawyers to defend insurance...
-
Regional Property Operations Manager
5 days ago
Exeter, Devon, United Kingdom Triumph Consultants Ltd Full timeJob OverviewTriumph Consultants Ltd is seeking an experienced Area Property Operations Manager to join our team. This key contract management role requires specialist knowledge in facilities management, covering both hard and soft FM.As Area Property Operations Manager, you will be responsible for the management of the facility, including security,...
-
Customer Service Administrator
5 days ago
Exeter, Devon, United Kingdom Euro London Appointments Full timeCustomer Service Administrator OpportunityWe are seeking a dedicated and detail-oriented German-speaking Customer Service Administrator to join our team in Exeter on a permanent basis.This role offers a hybrid working arrangement, providing you the flexibility to balance office and remote work seamlessly.Accurate Order and Credit Processing: Process customer...
-
Multimodal Export Coordinator
4 weeks ago
Exeter, Devon, United Kingdom WR Logistics Full timeJob Description:We are seeking an experienced Multimodal Export Coordinator to join our international Freight Forwarding team in Exeter. The successful candidate will have a passion for customer service, delivering high-quality communication to key accounts and new customers alike.The Role:Manage all procedures involved with exports and imports, both ocean...
-
Public Health Officer
5 days ago
Exeter, Devon, United Kingdom RGB Recruitment Ltd Full timeAbout the Company:We are a local authority-based employer looking for an Environmental Health Officer to join our team. This role is business-critical, and we are seeking the right candidate to start immediately.Salary: £19,350 per annumJob Description:This Environmental Health Officer role involves assisting the Environmental Health Manager in providing a...
-
Consumer Protection Officer
3 weeks ago
Exeter, Devon, United Kingdom Triumph Consultants Limited Full time £20Job OverviewWe are seeking a highly skilled Consumer Protection Officer to join our team at Triumph Consultants Limited. As a key member of our staff, you will be responsible for enforcing a wide range of legislation administered by the Trading Standards Service.Enforce consumer protection laws and regulationsCarry out visits to businesses for investigation...
-
German Speaking Customer Service Expert
3 weeks ago
Exeter, Devon, United Kingdom Euro London Appointments Full timeJob Title: German Speaking Customer Service ExpertWe are seeking a dedicated and detail-oriented customer service professional to join our team as a German speaking customer service expert. Based in Exeter, this role offers a hybrid working arrangement that allows for flexibility and work-life balance.This is an excellent opportunity for someone with...
-
Interim Regulatory Officer
3 weeks ago
Exeter, Devon, United Kingdom Triumph Consultants Ltd Full timeAbout the Role:As a Regulatory Officer, you will play a crucial role in promoting a fair trading environment and ensuring the legitimate interests of businesses and consumers are safeguarded.The ideal candidate will have a strong background in enforcing legislation, with excellent communication skills and the ability to produce comprehensive reports on...
-
Customer Service Specialist
4 weeks ago
Exeter, Devon, United Kingdom Office Angels Full time**Job Overview**We are seeking a highly skilled Customer Service Specialist to join our team at Office Angels. This role is perfect for individuals who enjoy providing exceptional service to clients and have strong administrative skills.**Key Responsibilities:**Communicate effectively with clients through various channels, including phone, email, and...
-
Exeter Public Health Officer
1 week ago
Exeter, Devon, United Kingdom RGB Recruitment Ltd Full timeRole SummaryWe are seeking a skilled Environmental Health Specialist to join our client's team in Exeter. The successful candidate will provide a regulatory service, investigate complaints, collect evidence, and oversee works resulting from legal action. This is a temporary position with working hours Monday to Friday between 9am-5pm.Key ResponsibilitiesTo...
-
Legislative Enforcement Officer
3 weeks ago
Exeter, Devon, United Kingdom Triumph Consultants Limited Full timeAbout the RoleWe are looking for a Legislative Enforcement Officer to join our team at Triumph Consultants Limited. This interim assignment is for 3 months and involves enforcing a wide range of legislation administered by the Trading Standards Service.Key ResponsibilitiesThe successful candidate will be responsible for:Visiting businesses to investigate and...
-
Customer Service Desk Professional
3 weeks ago
Exeter, Devon, United Kingdom Met Office Full timeJob SummaryWe are seeking a highly skilled Service Desk Analyst to join our team at the Met Office. The successful candidate will be responsible for delivering world-class customer service, using our IT Service Management tool ServiceNow to manage customer interactions via phone and email.About the RoleThe role involves assisting in delivering a high-quality...
-
Student Accommodation Liaison Officer
2 weeks ago
Exeter, Devon, United Kingdom Homes For Students Full timeJob SummaryA Resident Services Assistant is required to work at Hill View Place, providing exceptional customer service to students. The role involves meeting and greeting, reception support, and help desk assistance. A strong team player with excellent communication skills is needed to ensure a seamless experience for students.The ideal candidate will have...
-
Met Office IT Operations Lead
7 days ago
Exeter, Devon, United Kingdom Met Office Full timeAbout the RoleWe are seeking a highly skilled IT Service Manager to join our team at the Met Office. As a member of our IT Service Management Team, you will play a crucial role in delivering high-quality customer service and improving our internal processes.Main ResponsibilitiesManage tasking of customer requests for Services, ensuring timely resolution and...
-
Exeter, Devon, United Kingdom Euro London Appointments Full timeExeter Customer Service Role with German Language SkillsWe are seeking a highly motivated and detail-oriented individual to join our team in Exeter as a customer service professional with German language skills.This role offers a hybrid working arrangement, providing flexibility and work-life balance.Customer Order Processing: Accurately and efficiently...
-
Trading Standards Officer/ Admin Position
5 days ago
Exeter, Devon, United Kingdom Triumph Consultants Limited Full timeJob Summary:Triumph Consultants Limited is recruiting for an Enforcement and Advice Professional to support our Trading Standards Service. This is an exciting opportunity for someone with experience in enforcement and advice to join our team.Salary Information:The successful candidate can expect a competitive hourly rate of £20. The role is paid on a PAYE...
-
Financial Services Representative
18 hours ago
Exeter, Devon, United Kingdom Randstad Construction and Property Full timeRole Overview:We are seeking an experienced Customer Service Advisor to join our team at Randstad Construction and Property. As a Customer Service Advisor, you will be responsible for delivering high-quality customer service and support to our clients.Main Duties:Provide exceptional customer service and support to clients via phone, email, and...