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Technical Support Team Lead

2 months ago

Hemel Hempstead, Hertfordshire, United Kingdom Auto Skills UK Full time
Job Overview: The Technical Support Team Lead will play a vital role in supporting our service department in Hemel Hempstead, providing technical assistance and guidance to customers and colleagues alike. This is an exciting opportunity for an experienced Service Advisor to develop their skills and take on new challenges in a fast-paced environment.

About the Role:
As a Technical Support Team Lead, you will be responsible for providing expert technical advice to customers and colleagues, resolving technical issues, and identifying opportunities for improvement. You will work closely with the service team to ensure seamless communication and high-quality customer service.

Key Responsibilities:
  • Providing technical assistance and guidance to customers and colleagues
  • Resolving technical issues and identifying areas for improvement
  • Collaborating with the service team to ensure seamless communication and high-quality customer service


Requirements:
We require a highly skilled and experienced Service Advisor with strong knowledge of Kerridge or similar DMS Systems. You should be confident in up-selling products and fully focused on customer satisfaction. A clean driving license is also required for this position.

Additional Benefits:
We offer a salary range of £30,000 - £40,000 per annum, depending on experience, along with additional benefits.