Technical Support Leader

3 weeks ago


Hemel Hempstead, Hertfordshire, United Kingdom Connexa IT Recruitment Full time

Senior Support Analyst

We seek an experienced IT professional with a strong background in retail and hospitality technologies to lead our technical support team.

The ideal candidate will possess expert-level knowledge of EPOS, POS systems, kiosks, digital signage, and other retail and hospitality technologies. Key Responsibilities:

  • Serve as a subject matter expert for EPOS, POS systems, kiosks, digital signage, and other retail and hospitality technologies.
  • Lead the troubleshooting and resolution of complex hardware, software, and network issues.
  • Oversee system updates, maintenance schedules, and the deployment of new technologies.

Requirements:

  • Extensive experience in a support role, preferably in a retail or hospitality IT environment.
  • Deep technical knowledge of EPOS, POS systems, kiosks, and digital displays.
  • Proficient in Windows operating systems, networking, and device configuration.
  • Leadership qualities with the ability to mentor and develop team members.

What We Offer:

  • A competitive salary: £45,000 - £55,000 per annum.
  • A comprehensive benefits package.
  • The opportunity to lead and influence the technical support function.
  • Clear pathways for career advancement and professional development.

Our company is looking for an individual who can excel in this role and contribute to the success of our technical support team. The salary for this position is estimated at £50,000 per annum based on industry standards and location.



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