IT Support Specialist
4 weeks ago
We are seeking a skilled IT Service Desk Analyst to join our team at Sharp UK. As a key member of our Helpdesk team, you will be responsible for providing exceptional IT support and client service to our diverse client base.
Key Responsibilities:
- Manage and resolve support tickets in a timely and professional manner.
- Meet Key Performance Indicators (KPIs) to maintain a high standard of service.
- Continuously develop technical skills to enhance your expertise and contribute to the growth of our team.
- Prioritise daily tasks in line with client expectations and provide clear communication.
- Act as a positive and professional representative of Sharp UK.
Requirements:
- Friendly, personable, and professional approach.
- A passion for growing your IT skills and knowledge.
- Strong written and verbal communication skills.
- Basic knowledge of Microsoft Server, Desktop OS, 365, Azure, networking, and virtualisation.
- Understanding of backup and anti-virus solutions, and Remote Monitoring tools.
This is a hybrid role working 3 days out of our Stockport office, offering flexibility and the chance to grow within a forward-thinking IT team.
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