IT Support Specialist

4 weeks ago


Stockport, Stockport, United Kingdom Sharp UK Full time
IT Service Desk Analyst Opportunity

We are seeking a skilled IT Service Desk Analyst to join our team at Sharp UK. As a key member of our Helpdesk team, you will be responsible for providing exceptional IT support and client service to our diverse client base.

Key Responsibilities:

  • Manage and resolve support tickets in a timely and professional manner.
  • Meet Key Performance Indicators (KPIs) to maintain a high standard of service.
  • Continuously develop technical skills to enhance your expertise and contribute to the growth of our team.
  • Prioritise daily tasks in line with client expectations and provide clear communication.
  • Act as a positive and professional representative of Sharp UK.

Requirements:

  • Friendly, personable, and professional approach.
  • A passion for growing your IT skills and knowledge.
  • Strong written and verbal communication skills.
  • Basic knowledge of Microsoft Server, Desktop OS, 365, Azure, networking, and virtualisation.
  • Understanding of backup and anti-virus solutions, and Remote Monitoring tools.

This is a hybrid role working 3 days out of our Stockport office, offering flexibility and the chance to grow within a forward-thinking IT team.



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