Workshop Operations Manager

3 weeks ago


Southampton, Southampton, United Kingdom CV-Library Full time

Pembrook Resourcing is seeking an experienced Workshop Controller to oversee the smooth and efficient operation of their client's aftersales department. The ideal candidate will have excellent technical knowledge gained in the retail motor industry, as well as previous management experience in a similar role.


The successful Workshop Controller will be responsible for calculating and managing workshop resources effectively, monitoring staff and workshop performance to maintain high standards. They will allocate work to technicians based on the mix of skills available and resolve customer queries according to dealership and manufacturers' guidelines.


We are looking for a strong communicator with a customer-focused approach who can influence others to succeed. The successful candidate will possess essential requirements such as:

  • Excellent technical knowledge
  • Strong organisational and prioritisation skills
  • Able to take initiative and ownership of issues
  • Multitasking and adaptability
  • Team player with willingness to learn and develop

The estimated salary for this position is £40,000 - £60,000 per annum, depending on experience. If you are a motivated and organised individual with a passion for delivering exceptional customer service, please apply for this exciting opportunity.



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