Operational Excellence Specialist for Global MSP Projects

2 weeks ago

Eastern England, United Kingdom NES Fircroft Full time

Join NES Fircroft, a leading international recruitment agency, in our quest for operational excellence in MSP projects. We are seeking an experienced Operational Excellence Specialist to lead our global MSP projects and drive process improvements.

Job Summary

We are looking for a highly skilled Operational Excellence Specialist to join our team. As an MSP Operations Consultant, you will be responsible for ensuring effective design and efficient execution of various operations projects related to the Managed Service Provider, Vendor Management System, and Recruitment Process Outsourcing. Your scope will include contingent worker management for regional and global clients with multiple sub-components and/or sites, handling significant complexities and risks.

Key Responsibilities

• Refine and develop business/operational processes, considering best practices, to achieve operational excellence and success.

• Support supplier onboarding, working closely with the Global Supplier Relations team.

• Take ownership of the change leadership plan, coordinating and leading the delivery of program communications and training sessions for suppliers and client users as required.

• Support operations with the transition from implementation to stabilization post-launch.

• Update project documentation, including process flows and descriptions.

• Troubleshoot new opportunities or resolve escalated program operation issues.

• Manage or support ongoing BAU operational projects, initiatives, and changes.

• May be responsible for collecting and analyzing data related to customer engagements.

• Provide operational leadership for new implementations, products, and processes, including operational setup standards for any expansions.

• Consult internally and externally on best practices.

• Work with clients to understand process, systems, and structure.

• Summarize and present findings and recommendations on all elements related to a particular engagement, successfully delivering engagement requirements on-time and to a high professional standard.

Requirements and Qualifications

We are seeking an experienced Operational Excellence Specialist with:

  • 3+ years of operational, management, or consulting experience, ideally within a MSP environment.
  • A good understanding of vendor management software, including SAP Fieldglass.
  • The ability to develop a knowledge base quickly during an implementation or project.
  • Proficiency in developing strong professional, high-level relationships with internal and external customers.
  • Exceptional ability to communicate (orally, written, and listening) up to senior-level internal and external customer contacts.
  • The ability to conduct, develop, and deliver presentations to senior-level contacts.
  • Able to understand customer needs and implement solutions to meet their needs.
  • Proficient and proven negotiation skills.
  • Able to apply root cause analysis principles when solving issues or challenges.
  • Ability to prioritize and manage multiple projects.
  • Ability to work effectively in an ambiguous or matrix environment.
  • Strong customer focus and team orientation.
  • Advanced MS Office, including proficiency in PowerPoint, Visio, and Excel.

Salary Range

The estimated salary for this role is $120,000 - $150,000 per annum, depending on experience. This figure is based on national averages and may vary based on location and industry standards.

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