Neighbourhood Estates Supervisor

7 days ago


Sunderland, Sunderland, United Kingdom Gentoo Full time

About this role:

Gentoo is a charitable organisation with a clear vision and social purpose. We believe everyone has the right to live in a quality home they can afford. Our Neighbourhood Estates Team provides caretaking and cleaning services for high-rise buildings across Sunderland. As a Neighbourhood Estates Supervisor, you will work closely with the Neighbourhood Estates Manager to lead and coordinate a team of Caretakers. Your focus will be on delivering exceptional service and ensuring high-quality standards in caretaking and cleaning.

Main Responsibilities:

  • Supervise the Caretaking team to maximise productivity, performance, and quality while ensuring the development of the team.
  • Execute all works, ensuring compliance with health and safety legislation, standards, and regulations.
  • Deliver targets and performance standards.
  • Plan and maintain appropriate staff cover throughout high-rise buildings.
  • Maintain effective administration of orders, requisitioning materials and receiving deliveries to ensure a continuous caretaking service.
  • Liaise with local Housing Management and Repairs and Maintenance Teams to ensure a smooth and efficient service for customers.

Requirements:

  • A full UK driver's licence and ability to use your own vehicle for work-related travel.
  • Previous experience in supervising a team, with a background in caretaking or cleaning.
  • Proven ability to deliver and develop excellent customer service.
  • Ability to lead and motivate a team to achieve performance targets.
  • Caretaking or cleaning knowledge, with awareness of current health and safety legislation.
  • Demonstrable organisational, administrative, and IT skills.


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