Senior Operations Manager: Deployment and Installation
2 weeks ago
**About the Role**
CR Smith is a leading manufacturer and installation organisation of custom windows, doors and living spaces products and services. We are committed to delivering exceptional customer experiences and service excellence. As a Senior Operations Manager: Deployment and Installation, you will play a key role in leading our rapidly growing domestic installations team in the North of Scotland, with opportunities to develop throughout our wider business.
**Key Responsibilities:**
* Provide technical support to ensure control of and compliance with all installation and safety processes
* Optimise operational resource to ensure projects are consistently completed in line with agreed service standards & project deadlines
* Collaborate with internal and external stakeholders to resolve technical or service-related matters
* Drive business improvements in service quality and process efficiency
* Ensure operational procedures and control documentation are regularly reviewed and updated with changes in line with relevant standards
* Measure individual staff and team performance, leading actions to improve efficiency and service quality
* Lead, motivate and develop team members, coordinating ongoing training and career development
* Ensure compliance with health and safety regulations and promote a culture of best practice
* Deliver exacting standards of installation and product quality to our customers
**Requirements:**
* Proven management experience
* Background and education in a technical discipline
* Excellent communication and leadership skills
* Proactive and innovative approach to problem-solving
* Ability to work well under pressure and meet deadlines
**What We Offer:**
* Salary: £60,000 - £70,000 (dependent on experience)
* Company vehicle and fuel card
* Expenses
* Healthcare and Pension
* Company incentives and hospitality days
* Latest advanced technology
* Extensive technical training
* Full use of company resources and internal support
* External continuous professional development courses
* Excellent career opportunities and mentoring schemes
This is a unique opportunity for a dynamic individual with a proven track record in a technical operations role to join one of Scotland's leading brands.
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