Assistant Store Manager

2 weeks ago


Orpington, Greater London, United Kingdom Hotel Chocolat Full time

Hotel Chocolat is a leading premium chocolate brand in the UK, known for its luxury giftable chocolates, drinking chocolate system, and commitment to making people and nature happy through chocolate. We're seeking an experienced Store Leader to support and lead our Café and retail team, working closely with the Store Manager to deliver exceptional customer service and drive sales.

Key responsibilities include:

  • Providing excellent leadership to inspire, coach, and develop team members, ensuring they meet their performance goals and deliver 100% happiness to every customer.
  • Driving store sales and profit plan, and taking action to maximise performance, with a focus on exceeding sales targets and KPIs.
  • Maximising all commercial opportunities in-store, through timely implementation of promotions, offers, and marketing initiatives.

The ideal candidate will have:

  • Experience in a seasonally busy and bespoke selling environment, ideally within a luxury brand or retailer.
  • Demonstrable experience in high-service guest interaction.
  • Natural leadership qualities to get the best out of their team, both individually and as a whole.
  • A passion for chocolate, our brand, and delivering exceptional customer service.

In return, we offer a competitive salary, incentives based on performance, and a range of benefits, including 50% unlimited staff discount, 70% discount off a stay in our Hotel in St Lucia, and flexible working arrangements. Join our team and be part of an exciting, innovative, and expanding company that's making a difference in the world of chocolate.



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