Cleaning Operations Director

1 day ago


Devon, United Kingdom Haven Full time

About Us:


Haven is a leading provider of leisure services, operating 39 beautiful seaside locations and employing over 9,000 fantastic team members. We pride ourselves on our award-winning Breath of Fresh Air culture, which values and supports every team member.



Salary and Benefits:


We offer a competitive salary starting from £33,000 per annum, with the opportunity to earn up to 10% annual bonus. In addition, you will enjoy a range of benefits, including free use of our Leisure Facilities, discounts on food and shopping, and access to our Corporate Box at the O2 Arena.



Job Description:


This is an exciting opportunity to join our Facilities Leadership Team as a Cleaning Services Operations Manager. As a key member of our team, you will be responsible for overseeing daily operations of all cleaning aspects for all holiday homes and park venues.




  • Manage relationships with external contractors and ensure compliance with service agreements
  • Schedule and coordinate contractor activities to meet service demands
  • Recruit, train, and develop a team ensuring they work productively and develop professionally
  • Engage and inspire the team to always be guest obsessed
  • D deliver our performance targets against budget, margin & cost control
  • Address and resolve guest complaints related to cleaning services promptly and effectively
  • Work closely with the guest and owners' team to ensure a seamless experience for all


Requirements:


We are looking for an experienced leader with a proven track record in managing large teams in a large cleaning services operation or similar environment. You should have excellent communication, organisational and leadership skills, as well as strong decision-making ability.



About the Role:


This role offers a great opportunity to join a dynamic and supportive team, with excellent opportunities for professional development and career growth. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we would love to hear from you.



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