Customer Service Specialist

5 days ago


London, Greater London, United Kingdom Austin Fraser Full time

We are seeking a skilled German-Speaking Customer Service Advisor to join our international team in London and Ringwood. With a salary of £25,000 per annum plus bonus (£29,800 OTE), this role offers a competitive package.

The successful candidate will handle customer queries via phone, email, and live chat, ensuring a high level of satisfaction.

About the Role

This first-line support position provides opportunities for growth, innovation, and collaboration in a flexible work environment.

  • Assist customers promptly and professionally across multiple channels.
  • Collaborate with the team leader to meet service expectations.
  • Continuously improve performance and processes.
What We're Looking For
  • Strong customer service skills and a professional telephone manner.
  • Excellent numeracy, literacy, and problem-solving abilities.
  • Prior call centre experience is desirable but not required.
  • Fluent in German and English.

Austin Fraser offers a fun, sociable team culture with hybrid working, career growth opportunities, and continuous training. Enjoy perks like pension, life insurance, gym discounts, and more.



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