HR Director of Strategic Initiatives

2 months ago


Hinckley, Leicestershire, United Kingdom The Portfolio Group Full time

The Portfolio Group is an award-winning professional services consultancy seeking a highly experienced Academy HR Director to drive performance and develop a culture of operational excellence. This exciting career opportunity offers a chance to make a genuine impact on the business.

As Academy HR Director, you will provide clear leadership, technical support, and ensure day-to-day functional operation of the team meets productivity and quality standards. Your key responsibilities include mentoring and monitoring the team, overseeing the management of the team, liaising with clients, and building and maintaining a cohesive and motivated team.

Day-to-Day Responsibilities:
  1. Mentoring and monitoring the team to provide commercially focused quality advice to clients and recognizing gaps in knowledge for training and development purposes.
  2. Overseeing the management of the team to ensure all protocols and KPIs are met and client SLAs are adhered to with no work outstanding.
  3. Liaising with clients to discuss their requirements and needs in accordance with policies and procedures.
  4. Ensuring client complaints relating to departmental issues are dealt with appropriately and within the SLA.
  5. Building and maintaining a cohesive and motivated team, providing leadership and support to colleagues and peers.

This role offers an exciting opportunity to drive operational excellence, customer engagement, and develop products & services utilizing the latest technology to maximize client growth opportunities. The estimated salary for this position is around $160,000 - $220,000 per annum, depending on experience.



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