Front of House Team Lead

2 weeks ago

North West London, United Kingdom Bartlett Mitchell Full time
Front of House Supervisor Opportunity

We are seeking a highly skilled and experienced Front of House Supervisor to join our team at Bartlett Mitchell. As a Front of House Supervisor, you will be responsible for ensuring consistent high standards of customer service and proactive customer interaction.

Key Responsibilities:

  • Ensure consistent high standards of customer service and proactive customer interaction
  • Follow appropriate procedures and instructions
  • Contribute to a positive team working environment to work with team to exceed client and company goals
  • Maximise performance from team by focusing on good training and development, motivation and engagement

Requirements:

  • Ability to listen carefully and take instructions
  • Communicate confidently while working to an organised plan following procedures and displaying good practice at all times
  • Liaise with customers to ensure their needs have been met
  • Hold Food Safety at Level 2 and Health & Safety at Level 2 certificates (ideally)

What We Offer:

  • An annual day off for your birthday
  • Monthly masterclasses with Michelin-starred chefs
  • Fully funded development courses ranging from levels 2 to 7
  • Discounts and cashback at a wide variety of retail and leisure outlets
  • Cycle-to-work scheme
  • Freedom Friday - a paid day off to volunteer at a charity of your choice
  • Free lunch every workday
  • 24/7 access to the Mental Health Charter App
  • Enhanced parental leave benefits
  • Paid leave for fertility treatments
  • Grandparent leave to support your loved ones with their new arrival

For more information about our benefits, please visit our website.

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