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Deputy Store Manager

2 months ago

Brighton, Brighton and Hove, United Kingdom White Stuff Full time
About the Role

We are seeking a highly motivated and experienced Deputy Manager to join our team at White Stuff. As a key member of our management team, you will be responsible for driving sales and providing an exceptional customer experience.

Key Responsibilities
  • Sales and Service Management
    • Lead team briefs to ensure the team is equipped with the knowledge and motivation needed to achieve sales targets.
    • Review customer feedback and observe the team to ensure they are providing a welcoming and personalized shopping experience.
    • Plan and organize events, including customer events, to drive sales and engagement.
    • Motivate and inspire the team to achieve sales targets by providing an exceptional customer experience.
    • Drive the team to have meaningful and memorable conversations with customers, ensuring they are aware of each customer's behavior and preferences.
    • Ensure the team understands the features and benefits of our products, and can effectively communicate these to customers.
  • People Management and Development
    • Play a key role in setting team objectives and ensuring the team is working together to achieve goals.
    • Work with the Shop Manager to attract, recruit, and retain high-caliber team members.
    • Encourage the team to compile customer information and identify marketing opportunities to drive sales.
  • Shop Operations and Visual Presentation
    • Work with the management team to ensure the shop is maintained to a high standard, with excellent product and visual presentation.
    • Evaluate floor layout and sales trends regularly, and take action to ensure the shop floor is responding to commercial opportunities.
    • Play a key role in organizing stock takes and ensuring accurate reconciliation.
    • Be a point of contact for HQ in the Shop Manager's absence.
    • Maintain or build a strong relationship with the local charity partner, and share this passion with the team and customers.
    • Work with the Shop Manager to ensure the shop is working within budget.
    • Ensure awareness of our approach to ethical sourcing, and be able to explain this to the team and customers.
    • Live our values, ensuring they are alive in the shop.
    What We Offer
    • Quarterly bonus opportunity.
    • Up to 33 days holiday per annum.
    • 2 extra (paid) days off per year to volunteer in the local community.
    • 50% discount and a uniform per annum.
    • BUPA Dental Insurance.
    • Healthcare cash plan and Life Assurance.
    • Interest-free season ticket loan.
    • Pension Contribution.

We are committed to creating an environment where we can all be proud to work and be ourselves. Part of this commitment is being an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, and age.