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IT Support Specialist

2 months ago

Norwich, Norfolk, United Kingdom Syntax Consultancy Full time
Job Overview

**Job Title:** First line IT Support Technician

**Job Type:** Permanent

**Location:** Norwich (Hybrid)

**Salary:** £28,000 (DOE) + Benefits

We are seeking a highly skilled IT Support Specialist to join our team at Syntax Consultancy. As a 1st line IT Support Technician, you will be responsible for providing technical support and assistance to our clients.

Key Responsibilities:

  • Supporting, installing, configuring and maintaining IT networks, Windows Server and Desktop technical environments.
  • Troubleshooting, diagnosis and IT problem resolution to 2nd line level.
  • Providing technical expertise and guidance to clients and internal teams.
  • Project based work including IT deployments, migrations and upgrades.
  • Collaborating with cross-functional teams to ensure seamless delivery of services.

Requirements:

  • Strong expertise in Windows Server and IT Networking.
  • Experience working within an MSP (Managed Service Provider) environment.
  • Excellent problem-solving and analytical skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Full UK Driving Licence and own transport highly preferred.

What We Offer:

  • 25 days holiday (plus BHs) + pension + profit share + private health + gym + free parking + enhanced maternity/paternity + More
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.