Admin and Clerical Team Lead

3 weeks ago


Bradford, Bradford, United Kingdom NHS Full time
About the Role

We are seeking an experienced Admin/Reception Team Lead to join our dynamic team at Ashcroft Surgery. This role is responsible for managing the reception and back-office admin team, ensuring the smooth daily running of the reception and providing exceptional patient care.

Main Responsibilities
  1. Support the day-to-day running of the reception and admin team, including staff management and workload planning.
  2. Work closely with the Practice Management Team to implement efficient processes and improve customer service.
  3. Manage the reception team's workload, including forecasting, recruiting, and performance management.

As a key member of the administration team, you will be responsible for implementing changes to reduce call volumes and waiting times, managing clinical appointments, and evaluating clerical pathways to enhance back-office processes.

The ideal candidate will have experience in primary care or healthcare, effective team management skills, and a proven track record of delivering high-quality results. A minimum of 2 years' experience in an admin/clerical role is essential, as well as experience in complaint handling.



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