Complex Claim Specialist

1 day ago


Chelmsford, Essex, United Kingdom The Recruiter Ltd Full time

Key Responsibilities

We are seeking a highly skilled Senior Claims professional to join our Non-Marine Claims team in Chelmsford, Essex. The successful candidate will be responsible for managing complex claims, ensuring all claims are valid, processed and paid within agreed timescales, complying with required regulations.

As a Complex Claim Specialist, you will work closely with the Broking teams and network of Global offices to provide value-added claims service to clients across a range of business areas. Key responsibilities include:

  • Ensuring all internal record systems and databases are maintained and up-to-date.
  • Adhering to regulative requirements and procedures.
  • Developing expertise in complex technical matters and queries.
  • Reviewing and managing claim statistics.
  • Overseeing product issues affecting performance.
  • Providing claim analytics, identifying trends and suggesting efficiencies based on data and analytics.
  • Reviewing claims authority to ensure adequacy and coherence with business needs.
  • Monitoring claims service performance and challenging where necessary to ensure client satisfaction.
  • Reviewing cash-flow process and highlighting potential concerns.
  • Managing service provider relationships and maintaining service levels.
  • Developing business relationships with markets, clients and colleagues to provide optimal service.
  • Sharing claims technical expertise and knowledge with team members to develop talent.

A competitive salary, £60,000 - £80,000 per annum, and benefits package is offered to attract the best candidate.



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