Claims Resolution Specialist

2 weeks ago


Chelmsford, Essex, United Kingdom Vermelo RPO Full time

At Vermelo RPO, we are seeking a highly skilled Claims Resolution Specialist to join our Intervention Team. This exciting opportunity allows you to leverage your claims handling expertise to drive exceptional service delivery in a fast-paced environment.

The successful candidate will be responsible for proactively managing claims, identifying intervention opportunities, and resolving them efficiently. Your strong communication skills and ability to navigate complex cases confidently will enable you to build trust with claimants, suppliers, and colleagues.

Key responsibilities include:

  • Proactive Claims Management: Triaging leads to identifying intervention opportunities and resolving claims efficiently.
  • Customer-Focused Solutions: Engaging with non-fault claimants to determine damage and mobility needs, offering tailored solutions.
  • Problem-Solving: Finding alternative settlements and managing issues creatively.
  • Collaborative Workflow Management: Maintaining SLA standards while working across internal systems and with external stakeholders.
  • Building Relationships: Establishing trust with claimants, suppliers, and colleagues.

A competitive salary of £38,000 per annum is offered for this role, depending on experience.



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