Claims Resolution Expert

3 weeks ago


Chelmsford, Essex, United Kingdom Vermelo RPO Full time
Claims Resolution Expert

Vermelo RPO is committed to innovation, excellence, and delivering outstanding service. As a Claims Resolution Expert, you will be key in managing claims effectively and delivering exceptional service.

Key Responsibilities:

  • Proactive claims management to identify intervention opportunities and resolve efficiently.
  • Customer-focused solutions to engage with non-fault claimants and determine damage and mobility needs.
  • Problem-solving to find alternative settlements and manage issues creatively.
  • Collaborative workflow management to maintain SLA standards.

About the Role:

  • A solid background in claims handling, particularly recovery and credit hire processes, is essential.
  • Strong communication skills to build rapport and handle objections.
  • Assess claims and find innovative, customer-focused resolutions.
  • Maintain accurate records and stay on top of multiple workflows.

Estimated Salary: £28,000 - £40,000 per annum

This is a dynamic role that requires a problem-solving mindset and excellent communication skills.



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