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Hospitality Manager
2 months ago
Job Summary: We are seeking a highly skilled and experienced Hospitality Manager to join our team at Topgolf. As a key member of our operations team, you will be responsible for leading our golf services team, managing reservations and venue operations, and ensuring exceptional customer experiences.
Key Responsibilities:
* Supervise and lead the golf services team, including training and scheduling
* Manage reservations, venue operations, and guest inquiries
* Ensure the cleanliness, maintenance, and organization of retail areas
* Execute events, tournaments, and promotions to enhance guest experiences
* Uphold operating procedures and service and safety standards, especially guest satisfaction
* Resolve guest concerns promptly to maintain a high level of customer satisfaction
Critical Skills & Experience Requirements:
* Prior experience in golf course management or related hospitality roles
* Strong leadership and team management skills to guide and motivate staff
* Exceptional customer service and communication abilities to create a welcoming environment
* Proficiency in reservation software and basic computer skills
What We're Looking For:
* Prior experience in restaurant, hotel or leisure management experience
* Management experience in a high-volume environment is desired
* Management experience in a corporate hospitality environment is desired
* Excellent communication, time management and organization skills
In return we offer:
* 33 days leave (inclusive of bank holidays)
* Flexible working hours
* Continuous professional development in a fast-growing company
* Food and Beverage discounts
* Discounted use of Topgolf, extending to friends and family
Salary Range: £25,820- £27,820+ up to 10% bonus
Requirements: You will be required to provide a valid Proof of Right to Work in the UK. This can be a valid Passport OR Birth Certificate along with your National Insurance Documentation (both must be present) OR another form of valid right to work documentation. As applicable you must have a minimum of 6 months work eligibility available on the right to work documentation that you provide.
About Topgolf: Topgolf is a fast-growing company that offers a unique and exciting work environment. We are committed to providing our employees with opportunities for growth and development, and we are looking for talented individuals who share our passion for delivering exceptional customer experiences.
