Financial Dispute Investigator

3 weeks ago


Belfast, United Kingdom Adecco UK Limited Full time

We are seeking a skilled Financial Dispute Investigator to join our team at Adecco UK Limited. As a key member of our team, you will be responsible for investigating complaints about banking products and managing your caseload effectively to reach targets.

Key Responsibilities:

  • Investigate complaints about banking products and examine evidence to get to the heart of each issue.
  • Manage relationships with our customers - both consumers and financial businesses - and communicate with empathy.
  • Weigh up all sides of a story and assess the relevant rules and regulations to make fair and reasonable decisions.
  • Communicate your findings clearly, explaining what you think and why through a clear and structured written response.

What We Offer:

  • A competitive salary of £31,238pa.
  • Excellent benefits, including an £800 cash allowance, 25 days annual leave, and private medical insurance.
  • The opportunity to work remotely with occasional office work in Belfast.

About Us:

Adecco UK Limited is an independent, not-for-profit organisation that resolves financial disputes between businesses and consumers. We are committed to providing a fair and impartial service to all our customers.



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