Senior UX Strategist

6 days ago

Cardiff, Cardiff, United Kingdom International Baccalaureate Full time

About the Role

The International Baccalaureate is seeking a seasoned professional to lead its User Experience (UX) Design department. As the Head of UX, you will be responsible for developing exceptional customer experiences across our digital products that fulfill our business needs.

Key Responsibilities

  • Understand user behaviors and journeys across the IB's customer-facing products through extensive research, interviews, and usability testing.
  • Understand the business needs and associated processes related to our digital products and drive improvements to those processes to better meet the needs of the business, technology, and our users.
  • Design and develop seamless and enjoyable journeys across our digital products, fostering customer loyalty and positive user sentiment.
  • Lead and champion user advocacy throughout the product development lifecycle, integrate user-centric design principles into the product development process, and iterate on designs based on user feedback to achieve continuous alignment with evolving user expectations.
  • Actively monitor industry trends, emerging technologies, and learning technology competitors to stay ahead in delivering innovative and competitive user experiences.
  • Contribute to a user-centric culture within the organization through effective communication and collaboration, emphasizing the importance of user satisfaction in achieving the IB's goals.

About the Team

The UX Design Department comprises two disciplines:

  • UX Designer: Responsible for creating intuitive and engaging digital experiences by conducting user research, crafting wireframes, and collaborating with cross-functional teams to ensure products meet user needs and business goals.
  • Business Process and Customer Journey Mapping: Responsible for analyzing and visualizing the end-to-end journey of customers, identifying pain points and opportunities for improvement. They collaborate with stakeholders to map business processes, streamline operations, and enhance customer satisfaction through effective process design.

About You

We are looking for a seasoned professional with extensive proven experience in team leadership, collaboration, and product management. You should have a strong understanding of the K-12 education sector globally and the role and market for curricula like the IB. You should also have knowledge of trends, technologies, and emerging innovations in educational technology.

What We Offer

In addition to your salary, we offer an attractive range of benefits, including:

  • 10% employer pension contribution
  • Enhanced family-friendly benefits
  • 25 Days annual leave, plus public holidays, with the choice to buy up to 5 days additional annual leave
  • Life assurance 4x annual salary
  • IB Pension
  • 401k Match
  • Flexible working hours
  • Paid volunteering leave
  • Excellent continuous professional development
  • 1.5% Flexible benefits allowance
  • Health and wellness schemes
  • Cycle to Work scheme
  • Discounts on a range of products, including days out
  • Cash back opportunities available from a wide range of retailers
  • Employee Assistance Programme
  • Free on-site car parking

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