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Customer Service Representative

2 months ago

Corby, United Kingdom Bartlett Mitchell Full time

Job Summary:

We are seeking a highly motivated and detail-oriented Customer Service Assistant / General Assistant to join our team at Bartlett Mitchell. As a key member of our customer-facing team, you will be responsible for ensuring exceptional customer service and maintaining the highest standards of cleanliness and presentation in our restaurants.

Key Responsibilities:

  • Monitor counters and chillers to ensure they are clean, well-stocked, and presented in line with our company standards.
  • Regularly check the restaurant areas to ensure consistent levels of cleanliness with meticulous attention to detail.
  • Provide prompt and efficient service to customers, responding to their needs and feedback to ensure a positive experience.
  • Follow procedures and display good food safety practice at all times, adhering to our company's health and safety policies.
  • Utilize your merchandising skills and till experience to maintain a high level of customer satisfaction.

Requirements:

  • Food Safety Level 2 and Health & Safety Level 2 certificates.
  • Previous experience working in a customer service environment.
  • Good communication and interpersonal skills.

What We Offer:

  • An annual day off for your birthday.
  • Monthly masterclasses with Michelin-starred chefs.
  • Fully funded development courses ranging from levels 2 to 7.
  • Discounts and cashback at a wide variety of retail and leisure outlets.
  • Cycle-to-work scheme.
  • Freedom Friday - a paid day off to volunteer at a charity of your choice.
  • Free lunch every workday.
  • 24/7 access to the Mental Health Charter App.
  • Enhanced parental leave benefits.
  • Paid leave for fertility treatments.
  • Grandparent leave to support your loved ones with their new arrival.