Business Support Officer

1 month ago


Harrow, United Kingdom Pertemps Full time
About the Role

Pertemps Recruitment Partnership is seeking a highly motivated and self-driven Business Support Officer to join the expanding team at the London Borough of Harrow. This temporary role offers a competitive pay rate, excellent training, career development support, and 21 days of holiday (excluding Bank Holidays).

Main Responsibilities
  • To investigate and provide satisfactory solutions in response to complex/sensitive client complaints/queries, utilising experience to make a judgement when cases require referral to a more senior manager.
  • To investigate and respond to queries, complaints and enquiries involving customer interaction around complex cases in high pressure service environments.
  • Represent the service, as required, on relevant projects and undertake more in-depth research/analysis work and attend financial meetings on behalf of the Manager.
  • To be involved in recruitment process and provide induction and support to staff on financial processes within the home.
  • To retrieve standard reports and co-ordinate the provision of statistical/budget information from manual and computerised systems.
  • To provide support to the team by dealing with administration and incoming calls some of which may need immediate referral to staff on duty.
  • To maintain up-to-date information, resources, forms and stationery systems, ensuring adequate stocks are available by liaising as needed.
Requirements
  • Comprehensive knowledge of IT systems, databases, websites in relation to providing an efficient business support service.
  • Excellent and working knowledge of MS Word, Excel, PowerPoint and Outlook.
  • Ability to investigate and respond effectively to minor customer complaints, judging appropriately when to escalate an issue to the Team Leader.
  • Good organisation skills to ensure accurate storage, maintenance and retrieval of information.


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