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Vulnerable Customer Strategy Specialist

2 months ago

Glasgow, Glasgow City, United Kingdom Tesco Bank Full time
About the Role

We are seeking a highly skilled and experienced professional to join our Financial Difficulties team within Credit Risk at Tesco Bank. As a Vulnerable Customer Strategy Specialist, you will play a key role in developing and implementing strategies to support our most vulnerable customers when they are in financial difficulties.

Key Responsibilities
  • Develop and maintain the Financial Difficulties pre-arrears strategy to ensure good customer outcomes are achieved.
  • Own and develop customer outcomes insight and analysis for the whole of the Collections and Recoveries journey, identifying improvements to support strong outcomes for the customer.
  • Manage a team of analysts to ensure optimal performance is being achieved, while helping with their own development and career aspirations.
  • Strong Risk Management, monitoring portfolio performance and ensuring key controls are developed and monitored which mitigate value stream risks from materialising.
Requirements
  • Leadership and communication skills, presenting key information and insight to senior management and other business stakeholders.
  • Experience in working with and supporting vulnerable customers.
  • A track record of organising and prioritising own and team's workload, including coaching and developing, without supervision to efficiently meet business objectives.
What We Offer
  • Prepare for your retirement with our colleague pension scheme.
  • Private Medical Insurance (WL2+) and virtual GP Service.
  • Performance related annual bonus.
  • Indulge in a generous holiday allowance with a minimum of weeks, with the opportunity to buy more.
  • Embrace the benefits of our Colleague Clubcard, enjoy a % discount that increase to % every payday (worth up to 2K).
  • Benefit from our family-oriented initiatives, encompassing enhanced maternity leave pay, a shared parental leave policy, and a generous 8-week paid paternity leave.
  • A place to get on - take advantage of our ongoing learning opportunities and training, to help you achieve the job and career you want.
  • Take part in our Buy as you Earn and Save as your Earn share schemes.