IT Support Specialist

2 days ago


Greater Manchester, United Kingdom REED Talent Solutions Full time
Job Title: IT Support Specialist

We are seeking an experienced IT Support Specialist to join our team at REED Talent Solutions in Manchester. The ideal candidate will have a proven track record of providing exceptional technical support and advice for the Service Desk, managing customer requests from initial contact to resolution.

The successful candidate will be responsible for participating in the installation, configuration, upgrade, security, and maintenance of computers, peripheral equipment, software, and IT infrastructure (network, switches, server support, etc.). They will also act as local onsite technician for specific sites and locations, responsible for the speedy diagnosis and resolution of IT faults.

The estimated salary for this position is £45,000 - £55,000 per annum, depending on experience. This is a full-time role, 5 days per week, with the main base being in Openshaw but travel required to other sites around Manchester based on demand.

Main Responsibilities:
· Providing in-depth technical support and advice for the Service Desk, managing customer requests from initial contact to resolution.
· Participating in the installation, configuration, upgrade, security, and maintenance of computers, peripheral equipment, software, and IT infrastructure (network, switches, server support, etc.).
· Act as local onsite technician for specific sites and locations responsible for the speedy diagnosis and resolution of IT faults.
· Resolving IT incidents in accordance with agreed support processes and ensuring all incident records are updated in the IT Service Desk system.
· Fulfilling service requests and ensuring all follow-up actions are updated in the Service Desk system.
· Assisting on IT projects and innovations (including testing new technology).
· Participating in IT system design and architecture.
· Diagnosing and resolving all hardware/software, desktop & telecoms problems within the agreed SLA's.

Essential Skills:
· Proven desktop support experience.
· Experience in networking, design, and implementation.
· Strong diagnostic and problem-solving skills in hardware, software, and networking incidents with a proactive approach to effect timely repairs.
· Provable experience and support skills in Windows Server, Windows 10, and Mac OS X.
· Remote software distribution system (Windows Deployment Server or equivalent).
· Active Directory, Group Policy, VMware, and general administration skills.
· Assigning rights and determining inherited rights to accounts.


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