Supervisor - Team Lead

7 days ago


Stirling, Stirling, United Kingdom USC Full time

About the Role:

The Supervisor - Team Lead will be responsible for leading a team of sales advisors to deliver exceptional customer service and drive store performance across all departments. This role requires a creative and proactive approach to ensure the delivery of the brand is in line with all visual merchandising guidelines.

Key Responsibilities:

  • Lead a team of sales advisors to deliver excellent customer service and achieve sales targets.
  • Proactively drive store performance across all departments, identifying opportunities for growth and improvement.
  • Ensure compliance with company policies and procedures, promoting a culture of responsibility and accountability within the team.
  • Maximize sales and product availability while controlling costs, ensuring the store is always well-stocked and visually appealing.
  • Exceed customer expectations, delivering great customer service and driving company sales.
  • Promote the company's values and culture to internal and external parties, ensuring a positive and professional image.
  • Comply with all company policies and procedures at all times.

Requirements:

  • Responsible and trustworthy individual with a passion for retail and people development.
  • Ability to lead and motivate a team, promoting a culture of excellence and accountability.
  • Confident leader who can drive results and improve store performance.
  • Strong communication and interpersonal skills, with the ability to build relationships with colleagues and customers.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • Compliance with all company policies and procedures at all times.

The Benefits:

  • Competitive salary and bonus structure.
  • Opportunities for career development and progression.
  • Discounted gym membership and uniform allowance.
  • Group-wide 20% discount across all Frasers Group brands.
  • 28 days' holiday and additional bank holidays.


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