Microsoft Dynamics Architect
15 hours ago
Roc Technologies is seeking a skilled Service Architect to join our team. As a Service Architect, you will play a critical role in shaping and standardizing our approach to Service Design, Technology, and Delivery.
Key Responsibilities:- Discover, compose, and prescribe service solutions to help clients overcome challenges through managed and/or outsourced services.
- Engage with prospects and customers at all levels, including executive-level stakeholders, to support new sales and growth opportunities.
- Present service solutions that showcase Roc's value and competitive advantage.
- Develop and maintain Service Architecture plans for Roc's Shared Managed Service function, Network Operations Center (NOC), and key customer base.
- Refine and create managed service pricing tools and cost models to meet and exceed gross margin targets.
- Manage Roc's Managed Service collateral and contribute to business development initiatives.
- Identify and introduce new tools, technologies, and methodologies that enhance Roc's service delivery capability.
- Drive efficiencies of scale by promoting the use of Roc's shared managed services function and standard offerings.
- Work closely with the services team and technical consultants to ensure customer requirements are met with the appropriate technical solutions.
- Deep understanding of IT Managed Services, including Service Desk Outsourcing, Managed Infrastructure Services, and End User Computing Outsourcing.
- Strong commercial acumen, with experience in cost modeling and driving efficiencies across Managed Service contracts.
- Proven track record of architecting successful bids for medium to large Managed Services contracts.
- At least 10 years of experience in a Service Architect/Consultancy role, showcasing clear career progression.
- Strong understanding of ITIL-based processes.
- Excellent interpersonal and communication skills, with experience influencing stakeholders at the executive level.
- Experience in onboarding new technologies and methodologies from concept to high-quality services.
- Previous experience working within a Managed Service Provider.
- Experience in networking managed services (Aruba Central, Cisco Meraki, Juniper MIST).
- Expertise in Microsoft managed services, including Azure, infrastructure management, and M365 technologies.
- Knowledge of tools such as ServiceNow, SolarWinds, and NinjaOne.
- Experience in SOC services provision.
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